Zack's Biltong Privacy Policy
Effective Date: 30 July 2026
Privacy Policy
At Zack's Biltong, we are committed to protecting your privacy and handling your personal information responsibly, securely, and transparently. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, purchase our products, or communicate with us.
By using our website or purchasing our products, you agree to the practices described in this Privacy Policy.
1. Who We Are
Zack's Biltong is a premium producer of quality beef biltong and related snack products.
If you have any questions regarding this Privacy Policy or how your information is handled, please contact us using the details provided at the end of this policy.
2. Information We Collect
We may collect the following types of information:
Personal Information
Technical Information
When you visit our website, we may automatically collect:
3. How We Use Your Information
We use your information to:
4. Marketing Communications
If you choose to receive promotional emails or SMS messages, we may send information about:
You can unsubscribe at any time by:
5. Legal Basis for Processing
Where UK GDPR applies, we process personal information because:
6. Cookies
Our website may use cookies to:
You can disable cookies through your browser settings, although some website functions may not operate correctly.
7. Payment Security
We do not store your complete payment card details.
Payments are processed securely by trusted third-party payment providers using industry-standard encryption and security measures.
8. Sharing Your Information
We do not sell your personal information.
We may share information only with trusted service providers, including:
Each provider is required to protect your information.
9. Data Security
We take appropriate technical and organisational measures to protect your information from:
Security measures include secure servers, restricted access, encrypted communications where appropriate, and regular monitoring.
10. Data Retention
We retain personal information only for as long as necessary to:
When no longer required, information is securely deleted or anonymised.
11. Your Rights
Depending on applicable law, you may have the right to:
We aim to respond to requests within the time required by applicable law.
12. Children's Privacy
Our products and website are not intended for children under the age of 18.
We do not knowingly collect personal information from children.
If we become aware that information has been collected from a child without appropriate consent, we will delete it promptly.
13. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites.
Users should review the privacy policies of any external websites they visit.
14. International Transfers
If personal information is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place in accordance with applicable data protection laws.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will always be published on our website together with the effective date.
16. Contact Us
For any questions about this Privacy Policy or your personal information, please contact:
Zack's Biltong
Customer Services
Email: zackbiltong@gmail.com
Telephone: +263716919093
Postal Address:
54 Airport Road Northvale Bulawayo Zimbabwe
17. Data Protection Commitment
Zack's Biltong is committed to maintaining the highest standards of privacy, transparency, integrity, and information security. We continually review our practices to ensure that customer information remains protected and handled responsibly.
Zack's Biltong Cookie Policy
Effective Date: 30 July 2026
1. Introduction
This Cookie Policy explains how Zack's Biltong ("we", "our", or "us") uses cookies and similar technologies on our website. It describes what cookies are, why we use them, and the choices you have regarding their use.
By continuing to use our website, you consent to our use of cookies in accordance with this policy, except where you have chosen to disable or reject them through our cookie preferences or browser settings.
2. What Are Cookies?
Cookies are small text files that are placed on your computer, smartphone, tablet, or other device when you visit a website. Cookies help websites remember your preferences, improve performance, and provide a better user experience.
Cookies cannot access other information stored on your device or install software.
3. Types of Cookies We Use
Essential Cookies
These cookies are necessary for the website to function properly. They enable features such as:
These cookies cannot be switched off because the website cannot operate correctly without them.
Performance and Analytics Cookies
These cookies help us understand how visitors use our website by collecting anonymous information, including:
This information helps us improve our website and customer experience.
Functional Cookies
Functional cookies allow the website to remember your preferences, such as:
These cookies provide a more personalised experience.
Marketing and Advertising Cookies
With your consent, we may use cookies to:
These cookies may also be set by trusted advertising partners.
Social Media Cookies
Our website may include content or sharing tools from social media platforms.
These cookies allow you to:
These platforms may collect information according to their own privacy policies.
4. Third-Party Cookies
Some cookies are placed by trusted third parties that provide services to Zack's Biltong, such as:
We encourage you to review the privacy and cookie policies of these third parties.
5. How Long Cookies Remain
Cookies may be either:
Session Cookies
These cookies are temporary and are deleted when you close your browser.
Persistent Cookies
These remain on your device until they expire or are deleted manually. They help remember your preferences when you return to our website.
6. Managing Your Cookie Preferences
Most web browsers allow you to:
Please note that disabling cookies may affect the functionality of certain parts of our website, including the shopping basket and checkout process.
7. Cookie Consent
When you first visit our website, you may be presented with a cookie banner that allows you to:
You can update your preferences at any time through the cookie settings available on our website.
8. Why We Use Cookies
We use cookies to:
9. Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our business practices.
Any updates will be published on this page together with the revised effective date.
10. Contact Us
If you have any questions about our use of cookies or this Cookie Policy, please contact us.
Zack's Biltong
Email: zacksbiltong’gmail.com
Telephone: +263716919093
Postal Address:
54 Airport Road Northvale Bulawayo Zimbabwe
11. Your Privacy
This Cookie Policy should be read together with our Privacy Policy, which explains how we collect, use, store, and protect your personal information.
By using our website, you acknowledge that you have read both policies and understand how your information may be processed.
For an e-commerce website, you may also want a cookie consent banner that categorises cookies (Essential, Analytics, Functional, Marketing) and lets visitors opt in or out of non-essential cookies to support compliance with UK GDPR and the Privacy and Electronic Communications Regulations (PECR).
Zack's Biltong Website Terms & Conditions
Effective Date: 30 July 2026
1. Introduction
Welcome to the Zack's Biltong website zacksbiltong.com. These Website Terms & Conditions ("Terms") govern your access to and use of our Website, including any purchases made through it.
By accessing or using this Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use this Website.
2. About Us
Zack's Biltong is a producer and retailer of premium beef biltong and related food products.
For enquiries, please contact us using the details provided at the end of these Terms.
3. Eligibility
By using this Website, you confirm that you:
4. Use of the Website
You agree to use this Website responsibly and not to:
We reserve the right to suspend or terminate access if these Terms are breached.
5. Product Information
We make every reasonable effort to ensure that:
Because our products are prepared from natural ingredients:
6. Food Safety and Allergens
Our products are produced using strict food safety procedures.
However:
We are not responsible for allergic reactions where ingredient and allergen information has been provided accurately.
7. Pricing
All prices displayed on the Website:
Delivery charges, where applicable, are shown during the checkout process before payment is completed.
8. Orders
Submitting an order does not guarantee acceptance.
We reserve the right to:
You will receive confirmation if your order is accepted.
9. Payment
Payments must be made using the payment methods available at checkout.
Payment information is processed securely by trusted third-party payment providers. Zack's Biltong does not store your full payment card details.
10. Delivery
We aim to dispatch orders promptly; however, delivery times are estimates and may be affected by factors outside our control.
Risk in the products passes to you upon delivery. Ownership transfers once full payment has been received.
11. Returns and Refunds
As our products are perishable food items, returns are generally not accepted unless:
If you experience a problem, please contact us as soon as possible and, where practical, provide photographs and details of the issue.
Any refund or replacement will be handled in accordance with applicable consumer legislation.
12. Promotions and Discounts
From time to time we may offer promotional discounts or voucher codes.
Unless otherwise stated:
13. Intellectual Property
All content on this Website, including:
is owned by or licensed to Zack's Biltong and is protected by applicable intellectual property laws.
You may not copy, reproduce, modify, publish, distribute, or commercially exploit any content without our prior written permission.
14. User Content
If you submit reviews, comments, photographs, or other content, you confirm that:
By submitting content, you grant Zack's Biltong a non-exclusive, worldwide, royalty-free licence to use, reproduce, adapt, publish, and display that content for marketing and business purposes.
15. Privacy
Your use of this Website is also governed by our Privacy Policy and Cookie Policy, which explain how we collect, use, and protect your personal information.
16. Links to Third-Party Websites
Our Website may contain links to third-party websites for your convenience.
We are not responsible for the content, availability, or privacy practices of those external websites.
17. Website Availability
While we aim to keep the Website available at all times, we do not guarantee uninterrupted or error-free access.
We may suspend or restrict access for maintenance, upgrades, or security reasons without prior notice.
18. Limitation of Liability
To the fullest extent permitted by law, Zack's Biltong shall not be liable for any indirect, incidental, consequential, or special loss or damage arising from the use of this Website or the purchase of products.
Nothing in these Terms excludes or limits liability where such exclusion or limitation would be unlawful, including liability for death or personal injury caused by negligence, fraud, or any statutory consumer rights that cannot be excluded.
19. Indemnity
You agree to indemnify and hold Zack's Biltong harmless against claims, losses, liabilities, damages, costs, and expenses arising from your misuse of the Website or breach of these Terms.
20. Force Majeure
We shall not be liable for delays or failure to perform our obligations where caused by events beyond our reasonable control, including natural disasters, fire, flood, war, civil unrest, strikes, transport disruptions, supplier failures, pandemics, or government action.
21. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws applicable in the jurisdiction where Zack's Biltong operates in relation to the relevant transaction.
Where required by law, consumers will continue to benefit from any mandatory rights provided by the consumer protection laws of their country of residence.
22. Changes to These Terms
We may revise these Terms from time to time.
The latest version will always be available on this Website and will take effect from the stated effective date.
Continued use of the Website after changes have been published constitutes acceptance of the updated Terms.
23. Contact Us
If you have any questions regarding these Website Terms & Conditions, please contact:
Zack's Biltong
Customer Services
Email: zacksbiltong@gmail.com
Telephone: +263716919093
Postal Address:
54 Airport Road Northvale Bulawayo Zimbabwe
We will make every reasonable effort to respond to your enquiry promptly.
To complete the legal documentation for the Zack's Biltong website, you may also want:
Zack's Biltong Food Safety & Product Disclaimer
Effective Date: 30 July 2026
1. Purpose
At Zack's Biltong, we are committed to producing safe, high-quality beef biltong and related products using recognised food safety and quality assurance practices.
This Food Safety & Product Disclaimer explains important information about our products, including ingredients, allergens, storage, handling, and limitations of liability.
By purchasing or consuming Zack's Biltong products, you acknowledge that you have read and understood this disclaimer.
2. Product Information
Our products are made using carefully selected ingredients and quality-controlled production processes.
As our products are prepared from natural ingredients:
These natural variations do not indicate that a product is defective.
3. Ingredients
Each product is labelled with its ingredients in accordance with applicable food labelling requirements.
Customers should read the product label carefully before consumption, particularly if they have food allergies, intolerances, or dietary restrictions.
If you require further information about ingredients, please contact us before purchasing.
4. Allergen Information
Although we implement procedures to reduce the risk of cross-contact, our products may be manufactured, packed, or stored in facilities where allergens are present.
Depending on the product and manufacturing environment, our products may contain or come into contact with allergens such as:
The applicable allergen information will be provided on the product label where required by law.
If you have severe food allergies, we recommend contacting us before placing an order.
5. Nutritional Information
Any nutritional information provided is based on available analysis or standard calculations and should be regarded as an approximate guide only.
Actual nutritional values may vary due to:
6. Safe Storage
To maintain product quality and safety:
Failure to follow storage instructions may reduce product quality and shelf life.
7. Shelf Life
Every Zack's Biltong product is supplied with a clearly marked:
Customers should not consume products after the applicable date where this would compromise safety.
8. Product Handling
Once delivered, customers are responsible for:
We cannot be responsible for deterioration caused by improper storage or handling after delivery.
9. Delivery Conditions
Where products are shipped, every reasonable effort is made to maintain product quality during transit.
Delivery times may vary due to weather, transport delays, customs procedures, or other factors outside our control.
Customers should inspect deliveries promptly and notify us as soon as possible if products appear damaged, incorrect, or unsafe.
10. Product Suitability
Customers are responsible for determining whether our products are suitable for their individual needs.
This includes consideration of:
Where necessary, customers should seek advice from a qualified healthcare professional before consuming our products.
11. No Medical or Nutritional Advice
Information provided by Zack's Biltong, including on our website, labels, marketing materials, or social media, is intended for general information only.
It is not intended to:
Always seek advice from an appropriately qualified healthcare professional regarding dietary or medical concerns.
12. Consumer Responsibility
Customers are responsible for:
13. Product Recalls
If a food safety concern requires a product recall, Zack's Biltong will:
Customers should retain product packaging where possible to assist with batch identification.
14. Limitation of Liability
To the fullest extent permitted by law, Zack's Biltong shall not be liable for loss or damage resulting from:
Nothing in this disclaimer excludes or limits liability where such exclusion or limitation would be unlawful, including liability for death or personal injury caused by negligence, defective products, fraud, or any mandatory consumer rights.
15. Quality Commitment
We are committed to:
16. Complaints and Product Concerns
If you have concerns about the quality or safety of a Zack's Biltong product, please contact us promptly.
To help us investigate, please provide:
Please retain the product until we have advised you on the next steps.
17. Contact Us
For questions relating to food safety or product quality, please contact:
Zack's Biltong
Customer Services
Email: zacksbiltong@gmail.com
Telephone: +263716919093
Postal Address:
54 Airport Road Northvale Bulawayo Zimbabwe
We aim to respond to food safety enquiries as quickly as possible and will investigate all reported concerns thoroughly.
18. Policy Updates
This Food Safety & Product Disclaimer may be updated from time to time to reflect changes in legislation, food safety standards, business practices, or our product range.
The latest version will always be available on our website with the current effective date.
With this document, together with your Privacy Policy, Cookie Policy, and Website Terms & Conditions, Zack's Biltong has the foundation of a robust legal policy suite. To complete it, you should also include a Returns & Refund Policy, Shipping & Delivery Policy, Accessibility Statement, and, if you sell online, Online Sales Terms & Conditions tailored to your checkout process and the consumer laws in the countries where you trade.